Assistance with Discount Codes and Pricing Issues

If you've applied a discount code to your order at Stone Crab Wholesale and noticed it wasn't applied correctly, this guide will help you resolve the issue promptly and ensure you receive the benefits of your discount.

Step 1: Check the Code Requirements

Make sure your order meets the specific requirements attached to the discount code. Some codes are only valid for orders exceeding a minimum purchase amount or for selected products such as fresh Florida stone crab claws, Key lime pie, or seasonal offerings like King Crab Legs.

Step 2: Verify Your Code Entry

Carefully re-enter the discount code to ensure there are no typos or spacing errors. Discount codes are case-sensitive and must be entered exactly as provided.

Step 3: Contact George Stone Crab Customer Support

If you have confirmed that your order qualifies and the code entry is correct, but the discount still hasn't applied, reach out to our dedicated customer support team. Please provide your order number along with the discount code used to help us assist you efficiently.

Step 4: Request Refund or Credit if Necessary

In cases where you were incorrectly charged or the discount was not applied as promised, you may request a refund or a credit. Our team will carefully review your case and process the refund or credit promptly following our policies.

Important Note

If your order has already been processed and the discount was not applied at that time, we might not be able to manually apply the discount to your order. However, any difference owed due to the discount will be refunded to you after review.

Contact Information

For further assistance, please visit our website at www.georgestonecrab.com or contact our customer care team via email at [e-mail] or call us at 1-877-276-2722. We are committed to providing top-notch service and ensuring your satisfaction with our fresh, sustainably sourced seafood products.

Additional Resources

For more information about our discount policies, order processing, and product care tips, please see our help center or frequently asked questions section on our website.